said the restaurant service is one of the factors that affect the operating results of the restaurant, then what kind of restaurant service can be a good impression on consumers? Xiaobian for everyone listed the following points
1, remember the customer’s name, identity and habits, can make the customer feel the restaurant service attentive, considerate and respect for the customer, thereby increasing customer confidence in the restaurant.
2, etiquette to have scale, restaurant service etiquette has strict norms, but also pay attention to the time and manner appropriate, too cumbersome and considerate, but also sometimes counterproductive. For example, the customer requirements of yourself, and the waiter to waiter to keep in accordance with the standard greeting, will cause customer dissatisfaction.
3, the customer is always right. This is a well-known Chinese and foreign food service industry are very popular. The restaurant’s purpose is to make the customer satisfaction to obtain economic benefits, rather than with the customer, identify non competitive killer. Therefore, the food and beverage industry generally have such a requirement for each fee should let customers understand
4, the customer is most afraid of the restaurant secretly under the knife off. The customer is not afraid to spend money, but money is not clear who is not willing to, for example, most restaurants offer free tea service, tea service and some restaurants should be charged, but these requirements in the customer service restaurant tea is not said to the checkout, but there was not a lot of tea the Philippines, often caused by this dispute. Even if the customer did not say what, but the hearts are bound under indignation. Because this approach can be seen as cheating is violations of the legitimate rights and interests of consumers. Therefore, the project allows customers to know first, so that customers can understand the choice and make decisions. In any case, are allowed to quarrel with the customer, not to say no attribute, even if the fault in the customer, but also to the customer.
5, refused to force sales. Some waiters in order to improve sales, and constantly to sell dishes to customers, and even always sell high-end dishes, which is the most objectionable practices, so that the main reason for the loss of tourists. Some restaurant asked the waiter to take note of the customer restaurant dishes, according to the number of customers, and remind customers of the dishes have been almost enough to eat, more easy to waste, but to make the tourists and sales increased by
6, learn to think from the customer’s point of view. This is a mature performance of operators. From the view of customers at any time, a restaurant which tenon is not doing enough, and what can be provided to customers, and put them, can greatly increase customer satisfaction and goodwill, to win more. Beijing Xizhimen area, once the meal bag and hand bag stolen more cases, the restaurant business is affected by. There is a restaurant pioneered the use of anti-theft coverings, seated in the customer.